Introduction

Zevibe ("we," "us," or "our") operates the Zevibe.in marketplace platform ("Platform"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and protect information about our users ("you"). By accessing or using our Platform, you consent to the practices described herein.

Information Collection

When you use our Platform, we collect information necessary to provide our services. This includes personal details such as your name, contact information, shipping address, and payment details when you make purchases. For sellers, we collect additional business information including GST/PAN details, bank account information, and product listings. Our systems automatically collect technical information including IP addresses, device characteristics, browsing patterns, and transaction history. We may also collect approximate location data to facilitate deliveries and improve regional service offerings.

Use of Information

We use collected information to operate, maintain, and improve our Platform. This includes processing transactions, verifying user identities, preventing fraudulent activity, and providing customer support. Your information helps us personalize your experience, recommend relevant products, and communicate important service updates. We may use aggregated, non-personal data for analytical purposes to enhance our services and develop new features. Where required by law, we use information to comply with legal obligations such as tax reporting or responding to lawful requests from authorities.

Information Sharing and Disclosure

While we do not sell your personal information, we may share it in specific circumstances. We disclose necessary order information to sellers to fulfill transactions and to logistics partners for delivery purposes. Trusted service providers who assist with payment processing, data analysis, marketing, and security may access information under strict confidentiality agreements. We may disclose information when required by law or to protect the rights, property, or safety of Zevibe, our users, or others. In the event of a business transition like a merger or acquisition, user information may be transferred as a business asset.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider include ongoing business needs, legal obligations, dispute resolution, and enforcement of our agreements. When no longer needed, we securely delete or anonymize your information.

Your Rights and Choices

You may access, update, or correct your account information through your profile settings. For requests beyond these capabilities, please contact our support team. You can opt out of marketing communications by following unsubscribe instructions in our messages or adjusting your notification preferences. Note that even if you opt out, we may still send you transactional or administrative messages related to your account and purchases

Security Measures

We implement comprehensive security measures designed to protect your information. These include encryption technologies for sensitive data, regular security audits, and access controls limiting employee access to personal information. While we strive to protect your data, no security system is impenetrable, and we cannot guarantee absolute security. We encourage users to create strong passwords, log out after sessions, and avoid sharing account credentials.

Third-Party Services

Our Platform may integrate with or link to third-party services not operated by us, such as payment gateways or social media platforms. These services have their own privacy policies, and we encourage you to review them as we do not control and are not responsible for their practices. Some third parties may collect information about your online activities across different websites when you use our services

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze trends, and administer the Platform. These technologies help us remember your preferences, understand how our services are used, and customize content. Most web browsers allow some control of cookies through their settings, though disabling them may limit certain Platform features. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).

Children Information

Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through the Platform or by other means such as email, giving you opportunity to review the changes before they become effective. Your continued use of our services after such notice constitutes acceptance of the updated policy

Your Rights

We take every reasonable step to ensure that your personal data that we process is accurate and, where necessary, kept up to date, and any of your personal data that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update your personal data directly through the functionalities provided on the Platform. You may delete certain non-mandatory information by logging into our website and visiting Profile and Settings sections. You can also write to us at the contact information provided below to assist you with these requests.

You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We will verify such requests before acting upon your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, such withdrawal may hamper your access to the Platform or restrict provision of our services to you for which we consider that information to be necessary.

Your Consent

By visiting our Platform or by providing your personal data, you consent to the collection, use, storage, disclosure and otherwise processing of your personal data on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and to permit us to use the data in accordance with this Privacy Policy.

You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties like credit bureaus ) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes . We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

Contact Information

For privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer:

Name: Zevibe Solutions Private Limited

Email: Zevibesolutions@gmail.com

Address: S-10, 2ND FLOOR OF A-43, SECTOR-2, Noida Gautam Nagar, Uttar Pradesh

Customer Support

If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at zevibesolutions@gmail.com

You can reach our customer support team to address any of your queries or complaints related to product and services by clicking the link, selecting your order and choosing 'Need Help' option: https://www.Zevibe.in