We value your trust in zevibe.in and strive to offer the best online shopping experience. If you are not entirely satisfied with your purchase, our Return & Refund Policy makes it easy to resolve any issue.

Eligibility for Return

You may request a return if:

• The item is damaged, defective, or incorrect upon delivery.
• The product is unused, unwashed, and in original packaging.
• The request is initiated within 7 days of delivery.

Non-returnable items:

• Personal hygiene products, cosmetics, consumables.
• Products marked as “non-returnable” or clearance items.

Return Procedure

1. Login → My Orders
2. Click Request Return with reason & photos
3. Request reviewed within 48 hours
4. Courier pickup arranged
5. Refund or replacement initiated after inspection

Refund Timeline

• Refunds processed within 5–7 business days.
• Refunds credited to original payment method.
• COD refunds via UPI or bank transfer.

GST and Refund Calculation

• GST included in refunds.
• Partial returns get proportional GST refund.

Return Shipping Charges

• Free return for damaged or incorrect items.
• Preference-based returns may incur shipping charges.

Condition of Returned Products

Products must be returned in resalable condition. Used or altered items will not be accepted.

Contact

Email: zevibesolutions@gmail.com
Mobile: +91 83958 11279
Address: Office No. F-10, 1st Floor, A-43, Noida, Gautam Buddha Nagar, Noida, Uttar Pradesh, India, 201301

Please mention your Order ID and Registered Mobile Number for faster support.